Shipping & Returns

▽Shipping

・INTERNATIONAL – Standard

<Shipping methods>
-FedEx International or DHL World Express: 4-10 days
*Depending on the Zone you live in.

<Shipping costs>
-Depending on the weight and Zone.

Zone 1	$21
Zone 2	$22
Zone 3	$23
Zone 4	$35

Zone 1: East Africa, UK, Europe

Zone 2: East Asia, South & Southeast Asia, Middle East, Oceania, South Africa

Zone 3: North America, Mexico, the rest of Africa

Zone 4: The rest of South America

 
*Extra cost or days will be added if you live in a remote area.
*The fee will be revised every few months according to the conversion rates. (Updated: 1/June/2025)
**Please note that we have no control over customs procedures - on some occasions, you may be charged customs fees according to your country's rules and regulations. All duties and taxes are the responsibility of the customer.

 

 

 

・DOMESTIC

= NAIROBI area =
<Shipping methods>
-Bike courier: the same day / 1 business day

<Shipping costs>
-100~350 ksh
*Depending on the area you live in. 
*Delivery fee will be calculated upon delivery.

= Except NAIROBI area =
<Shipping methods>
-EMS or Fargo: 2-5 business days

<Shipping costs>
-500~1,000 ksh
*Depending on the area you live. 
*Delivery fee will be calculated upon delivery.

 

_______

<<General Info>>

For your convenience and peace of mind, each package is provided with a tracking number (except for domestic deliveries). Please note that we do not offer non-tracked surface or air shipping methods, as we want to avoid possible loss or damage for both parties without the security of a receipt. Be advised that all shipping fees are non-refundable.

-Orders placed on nomadicartisan.com are processed Monday-Friday, 9:00 am to 5:00 pm EAT, excluding weekends and major holidays. Orders are normally processed within 1-3 business days after the order is placed, and payment authorization and verification are confirmed.
Once your order has been shipped, you will receive an email/SMS update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.

-Custom-made orders will be delivered around the timeline mentioned.

 

 

 

▽Return Policy

-Custom-made items, sale items, and items altered by special request are non-refundable.
-Shipping/transaction fees are non-refundable.
-We are not responsible for missing packages.

<Return date>
-Once an item of merchandise is delivered to you, please contact us within 3 days of delivery via Email or Form. Claims after 4 days are not eligible for a refund.
-Items eligible for returns are accepted within 7 days of receipt. Items must be returned unworn/unused, in their original packaging.

<Return postage>
-Items sent back that are eligible for return must be and should be sent prepaid via courier. We do not accept CODs.
-Packages should be returned via a traceable carrier and insured to the full amount of the merchandise.