Shipping & Returns

▽Shipping

・INTERNATIONAL – Standard

<Shipping methods>
-DHL World Express: 4-10 days
*Depending on the Zone you live in.

<Shipping costs>
-Depending on the weight and Zone.

Zone 1~5:  $15
Zone 6~7:  $17
Zone 8:  $30
Zone 1: East Africa
Zone 2: South Africa
Zone 3: UK, Ireland
Zone 4: The rest of Africa
Zone 5: Europe, Middle East
Zone 6: US, Canada, China, Hong Kong, Mexico
Zone 7: Japan, South Korea, Taiwan, South & South East Asia
Zone 8: Oceania, Russia, Central Asia, South America
**For more detailed zone information, check here.

 
*Extra cost or days will be added if you live in a remote area.
*The fee will be revised every few months according to the conversion rates.
**Please note that we have no control over customs procedures - on some occasions, you may be charged customs fees according to your country's rules and regulations. All duties and taxes are the responsibility of the customer.

 

 

 

・DOMESTIC

= NAIROBI area =
<Shipping methods>
-Bike courier: the same day / 1 business day

<Shipping costs>
-100~350 ksh
*Depending on the area you live. 
*Delivery fee will be calculated upon delivery.

= Except NAIROBI area =
<Shipping methods>
-EMS or Fargo: 2-5 business days

<Shipping costs>
-500~1,000 ksh
*Depending on the area you live. 
*Delivery fee will be calculated upon delivery.

 


_______

<<General Info>>

-For your convenience and ease of mind, each package is provided with a tracking number (except for domestic delivery). Please note that we do not offer non-tracked surface/air shipping methods as we want to avoid possible loss or damages for both parties without the security of receipt. Be advised that all shipping fees are non-refundable.

-Orders placed on nomadicartisan.com are processed Monday-Friday 9:00am to 5:00pm EAT, excluding weekends and major holidays. Orders are normally processed within or after 1-3 business days after the order is placed, and payment authorization and verification is confirmed.
Once your order has been shipped, you will receive an email/SMS update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.

-Custom-made orders will be delivered around the timeline mentioned.

 

 

 

▽Return Policy


-Custom-made items, sale items and items altered by special request are non-refundable.
-Shipping / transaction fees are non-refundable.
-We are not responsible for missing packages.

<Return date>
-Once an item of merchandise is delivered to you, please contact us within 3 days of delivery via Email or Form. Claims after 4 days are not eligible for refund.
-Items eligible for returns are accepted within 7 days of receipt. Items must be returned unworn/unused, in their original packaging.

<Return postage>
-Items sent back, that are eligible for return, must be and should be sent prepaid via courier. We do not accept CODs.
-Packages should be returned via traceable carrier and insured to the full amount of the merchandise.