▽Shipping
・INTERNATIONAL-Standard
<Shipping methods>-DHL World Express: 4-10 days*
Depending on the Zone you live in.<Shipping costs>
-Depending on the weight and Zone.
Zone 1~5: $15
Zone 6~7: $17
Zone 8: $30
*Extra cost or days will be added if you live in a remote area.
Zone 1: East AfricaZone 2: South AfricaZone 3: UK, IrelandZone
4: The rest of AfricaZone 5: Europe, Middle EastZone 6: US, Canada, China, Hong Kong, MexicoZone
7: South Korea, Taiwan, South & South East AsiaZone 8: Oceania, Russia, Central Asia, South America*
・DOMESTIC
==NAIROBI area==
<Shipping methods>-Bike courier: the same day / 1 business day
<Shipping costs>
-100~350ksh*Depending on the area you live.
==Except NAIROBI area==
<Shipping methods>-EMS or Fargo: 2-5 business days
<Shipping costs>
-500~1,000ksh*Depending on the area you live.
For your convenience and ease of mind, each package is provided with a tracking number (except for domestic delivery). Please note that we don’t offer non-tracked surface/air shipping methods as we want to avoid possible loss or damages for both parties without the security of receipt. Be advised that all shipping fees are non-refundable.Orders placed on nomadicartisan.com are processed Monday-Friday 9:00 to 17:00 EAT, excluding weekends and major holidays. Orders are normally processed within or after 1-2 business days after the order is placed, pending payment authorization and verification.Once your order has been shipped, you will receive an email/SMS update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.
▽Return Policy
-Custom-made items, sale items and items altered by special request are non-refundable.-Shipping / transaction fees are non-refundable. -We are not responsible for missing packages.
<Return date>
-Once an item of merchandise is delivered to you, please contact us within 3 days of delivery via Email or Form. Claims after 4 days is not eligible for refund.
-Returns on items eligible for returns are accepted within 7 days of receipt. Items must be returned unworn/unused, in their original packaging.
<Return postage>
-Items sent back, that are eligible for return, must be and should be sent prepaid via courier. We will not accept CODs.
-Packages should be returned via traceable carrier and insured to the full amount of the merchandise.
