Reversible Balmacaan Coat

・INTERNATIONAL – Standard

<Shipping methods>
-FedEx International: 4-10 days
*Depending on the Zone you live in.

<Shipping costs>
-Delivery time varies depending on your shipping zone.

• Zone 1: USD 21
• Zone 2: USD 22
• Zone 3: USD 23
• Zone 4: USD 35
  

Zone 1: East Africa, UK, Europe

Zone 2: East Asia, South & Southeast Asia, Middle East, Oceania, South Africa

Zone 3: North America, Mexico, Rest of Africa

Zone 4: Rest of South America

 
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*Additional fees or longer delivery times may apply for remote areas.
*Shipping rates are reviewed and may be adjusted periodically based on currency exchange rates.
**Important Note: We have no control over customs procedures. Depending on your country's regulations, you may incur customs duties, taxes, or import fees. All such charges are the responsibility of the customer.

・DOMESTIC

= NAIROBI area =
<Shipping methods>
-Bike courier: the same day / 1 business day

<Shipping costs>
-KES 150~600
*Fee depends on your exact location within Nairobi.
*The delivery fee will be calculated and collected upon delivery.

= Except NAIROBI area =
<Shipping methods>
-EMS or Fargo: 2-5 business days

<Shipping costs>
-KES 500~2,000
*Fee depends on your location.
*The delivery fee will be calculated and collected before delivery.

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<<General Information>>
-For your convenience and peace of mind, all international packages include a tracking number. We do not offer non-tracked shipping options (surface or air) to prevent potential loss or damage. Please note that all shipping fees are non-refundable.

-Orders placed on artisancollective-ke.com are processed Monday–Friday, 10:00 AM–5:00 PM EAT (excluding weekends and public holidays in Kenya). Most orders are processed and shipped within 1–3 business days after payment is authorized and verified. Once shipped, you will receive an email notification with tracking details and a link to monitor your order's estimated arrival.

-Custom-made orders will be delivered according to the estimated timeline provided at the time of order placement.

<Non-Refundable Items>

• Custom-made items, sale items, and items altered by special request are non-refundable.
• Shipping fees, transaction fees, and currency conversion fees are non-refundable.
• We are not responsible for lost or missing packages once they have been handed over to the carrier (tracking is provided for security).

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<Return Eligibility & Timeline>

• To initiate a return, please contact us via email within 3 days of delivery. Claims received after 4 days are not eligible for refund or exchange.
• Eligible items must be shipped out/returned within 7 days of receipt.
• Returned items must be unworn, unused, in their original condition, and repackaged in the original packaging with all tags attached.

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<Return Shipping>

• Return shipping must be prepaid by the customer using a traceable and insured courier service.
• We recommend insuring the package for the full value of the merchandise to protect against loss or damage during transit.
• Return address and instructions will be provided upon approval of your return request.

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<Additional Notes>

• Refunds (where applicable) will be processed to the original payment method after we receive and inspect the returned item(s).
• Please note that we do not cover return shipping costs unless the item is defective or incorrect due to our error. In such cases, please contact us immediately for further instructions.